Madrid, Spain Delivery & AI governance
Thomas Bartels
I help customers turn software requirements into working solutions.
Since 2018, I have worked with customers and developers to implement enterprise software. I started with CRM and added KYC and AML solutions when I joined Cleversoft in 2023.
My work is about understanding what customers need, making requirements clear enough to build, and helping people use the resulting system. I’m now building on that experience through study and personal work on AI governance.
Work & learning
AI Regulation Crosswalk
A visual overview I made while preparing for the AIGP exam: how the steps and topics in different AI governance frameworks line up.
Explore the crosswalkThis is a personal learning artifact with known limitations, not legal advice or a validated compliance assessment.
Passed the IAPP AIGP exam
Artificial Intelligence Governance Professional exam ·
What I bring
Experience working with the people who request software, the people who build it, and the people who have to use it.
Cleversoft
2023–presentCustomer implementations of KYC and AML software. I clarify requirements for developers, help customers find a suitable solution, and bring their feedback to product teams.
Prosegur
2020–2023Led a seven-person global customer-support team, completed CRM deployment in three countries, and supported further rollouts in Latin America.
Neoris
2018–2020Master-data management and pre-production testing for Cemex’s global CRM rollout.
Away from software: an international running and social club, an interest in good tea, and personal open-source projects.
Let’s compare notes
I’m interested in how AI governance requirements become usable processes, clear responsibilities and decisions people can explain.
If you’re attending the IAPP Europe Congress in Brussels this November, I’d enjoy meeting to discuss implementation challenges and share delivery experience.
thomas.bartels@welcomeadvice.nl